Refund policy

At ChewyPuff Cookie, every batch is handcrafted with care, and we want you to be fully satisfied with your order.

All Sales Are Final

Due to the perishable nature of our products, we do not accept returns or exchanges.

Refunds or Replacements

If your order arrives damaged, incomplete, or if there is an issue with freshness or quality, please contact us within 48 hours of delivery. You can reach us at @ChewyPuff_cookie with your order number and a photo of the issue. We’ll be happy to review your case and offer a replacement or refund where appropriate.

Shipping Issues

We are not responsible for delays caused by couriers, incorrect shipping addresses, or missed deliveries. However, we’ll always do our best to help you resolve any problems.

Thank you for understanding and supporting our small business!